Customer Service, Where Have You Gone?

Author: Carol Wirth

Carol Wirth is the Co-Founder of Glimsity. Carol is a story producer and interviewer. Her primary goal when out shooting video is to make everyone feel comfortable in front of the lens.

“After more than 15 years in public relations with roots in journalism, I reached a point where I needed to find what I was passionate about in my profession or find a new one. I thought I would come out of the process changing careers. Instead, I found what I truly love about the one I’ve already got: Telling people’s stories. Everyone’s got a story – it’s what makes people (and people make up businesses) who they are, it’s their personality, their difference. I enjoy finding the story, pulling it out, making it relevant and communicating it to the public. In my adapted career, I simply found another way to communicate the stories – through documentary video.”

You can contact Carol at carol@glimsity.com

We can all tell stories of countless minutes on the phone with the phone company debating your phone plan, or discovering the cheeseburger that never made it into your bag after 20 minutes in line at the fast food restaurant, or standing around waiting for a salesperson to bring your size in the shoe off the sales floor display…this can go on for a while. There is a common thread of irony.

Memories of poor customer service go back decades now, which makes you wonder: Customer Service, were you ever there?

Maybe it’s the layers of people that come with being a large company, which makes it hard to standardize pleasant demeanor.

This is among many reasons why we like working with small businesses at Glimsity. It’s about the people, building relationships, and if there is some screw up, you actually get a person on the phone who cares. Don’t just take our word for it.

Over half of consumers surveyed by American Express have spent and will spend more with a company because of positive customer experiences. This is good news for small businesses because the findings also report that over 75 percent believe a more personal customer service experience comes from a small business.

Here is one of our favorite quotes from an insurance agent, Neil Dobbs, in Decatur, Georgia.

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At Glimsity, in our regular work day we talk to a lot of people, collect useful nuggets of information, gather insight and identify trends locally. Lil is an acronym for Local inside look (Lil). At Lil G Blog, we want to share the good stuff with you. It’s everything that doesn’t fit into our short videos.